1. Return policy for standard products

Standard-stock products that have not been made, painted, cut or otherwise altered to a customer’s individual order may be returned within 14 days of receipt when purchased remotely by a natural person acting as a consumer.

To arrange a return, the buyer must notify us of their decision within the specified period.

A product may be returned if the following conditions are met:

• the product has not been used beyond what is necessary to inspect its properties and appearance;
• the product has not been installed, damaged or altered;
• the product’s appearance, components and packaging have been preserved.

The buyer is responsible for any reduction in value if the product has been used beyond what is necessary for inspection and testing.

If a product has a manufacturing defect, is damaged or does not match the agreed order, please contact us. In such cases we will remedy the defect, replace the product or provide another mutually agreed solution.

2. Return policy for custom-made products

MDF skirting boards and other products manufactured or processed to a customer’s individual requirements are considered custom-made products.

Such products include items that are:

• made in non-standard dimensions;
• painted in a colour selected by the customer;
• cut to dimensions specified by the customer;
• made with an individually selected finish;
• modified or prepared for a specific project.

All order characteristics and parameters are agreed with the customer before manufacturing or processing begins.

Once an order has been confirmed and manufacturing or processing has begun, custom-made products cannot be returned or exchanged because the customer has changed their mind.

The exception is where a product has a manufacturing defect, is damaged or does not match the agreed order parameters. In such cases we will remedy the defect, replace the product or offer another solution agreed with the customer.